Swedish couple laid complaint on timeshare firm in Phuket

A Swedish couple on March 11 laid a complaint at Phuket grievances office on a timeshare company over its failure to meet a membership contract with them.
      Signar and Margaretha Hall, local newspaper Phuket Gazzette reported, delivered the letter to Songpol Kornkaew, Chief of Administration of the Phuket Provincial Grievances Office, complaining that timeshare company VCI had not issued them membership status and benefits even though the contract have been signed and the fee paid. 
     “Early last year we signed a contract for three years, starting this year, with Gerhard Tinney, Director of VCI (which at that time was) at Land & Houses Park. We paid a total of 42,000 Swedish krona (about 214,000 baht). In the contract it stated that we would receive a membership number and a discount card,” Mrs. Hall told local newspaper Phuket Gazette.
      They went home to Sweden, she explained, and waited for five months without hearing from VCI. They tried to contact the company by telephone, fax and email but were unable to get a response.
      VCI has offices in the Fisherman Way Business Center on Chao Fa East Rd. At the end of January they visited the VCI offices, Mrs. Hall said, but Tinney was not there. A member of staff, whom Mrs. Hall called Mr. Ben, assured them however that the membership details and other paperwork would be sent to them within two weeks.
      “But we still have not received them. We have called Mr. Ben many times but we have received only excuses,” she said.
      “We will check on this matter as soon as possible and ask a director or representative of VCI to investigate,” Mr. Songpol said.
      The local newspaper called VCI but was told that Mr Tinney was ill and that no one else could comment on the matter.

This image was posted on Thaivisa.com 2011-02-23 12:39:53

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