If a delay occurs, a text message will be sent automatically to passengers who have provided their mobile phone number in their booking.
Members of SAS’ frequent flyer program, EuroBonus, receive an even wider offer of SMS services, including, for example, gate information, which is available free of charge.
“SAS is Europe’s most punctual major airline, but when an irregularity occurs, we want to provide the best of service for our customers,” says Bangkok-based Hakan Olsson, General Manager and Director for SAS in Southeast Asia.
For passengers who book on www.flysas.com or at the SAS Sales Center, the new SMS messages will be sent automatically to the mobile number given to SAS by the customer. Passengers who book with a travel agent should make sure their mobile number has been inserted in the booking. Or contact SAS at 02 645 8200.
The new service is available on SAS or Blue 1 flights, except for flights originating in Dubai, Germany, Russia and Switzerland.