IFS announced by the end of July the signing of a breakthrough contract with The Electricity Generating Authority of Thailand (EGAT) to implement IFS’ Service Management Application. EGAT is one of the largest state enterprises in Thailand with an installed capacity of 15,000 megawatts.
“We chose IFS because the features and functionality of the IFS Service Management solution matched our requirements. The software can effectively handle project management and offer us a good control of all maintenance projects. Moreover, it is scaleable, flexible and provides analytical tools for all works recorded for future planning,” says Khun Sutat Patamasiriwat, Assistant Maintenance Service Management Division Manager, EGAT.
“Winning the contract with EGAT is a testimony to the fact that IFS Service Management offers a complete tool for professional service organizations,” says Khun Chula Dreedumrong, general manager of IFS Systems (Thailand) Co., Ltd. “Service Management is the art of controlling a combination of social, technical, and financial processes. IFS has been developing leading-edge management modules to significantly boost productivity, quality and profitability. It provides a completely integrated information flow, from the first contact with the customer, through following up on service assignments to continuous customer are.”
“To succeed in markets today, we need to be able to take advantage of the Internet to create a competitive strategy. With IFS Personal Portal and IFS Employee Portal, our maintenance and service technicians can access accurate and real-time information, such as job lists, final reports, and fault reports, as well as graphically navigate through plant diagrams. This enables us to serve our customers with the world-class quality tandard,” added EGAT’s Khun Sutat.
IFS has been selected to provide a service management solution to EGAT’s Maintenance Business Department, which includes modules for maintenance, financials, distribution and project management.
The project has been divided into two phases. During the first phase, starting in July 2002, IFS Distribution, IFS Maintenance, IFS Project Management and IFS Sales & Marketing will be implemented. Expected go-live for the first phase is January 2003. The second phase will comprise the implementation of IFS Financials. Implementing the financials modules will help to provide a comprehensive overview of the company’s financial position.