Finnair has bagged the Best Airline in Northern Europe award at the recent World Airline Awards™ 2011. The decision is a result of global research based on direct passenger assessments.
World Airline Awards™ draws on the aviation industry‟s highly respected Skytrax World Airline Survey research and is also known as the Passengers Choice Awards. This survey is recognised around the world as the only global and independent airline operations measure of customer satisfaction research. Finnair scored its success in the Best Airline, Northern Europe category.
Petteri Kostermaa, Finnair’s Sales Director for Singapore and South East Asia, said “This is wonderful news. It’s been barely one month since we started our daily flights between Singapore and Helsinki and we have already added another accolade to our name.”
Just last month, Singapore travellers voted Finnair as their “Most Favourite European Airline” in a poll conducted by Focus Media Singapore. In April, they were voted the best Priority Pass Lounge for 2011 in a survey conducted amongst 40,000 independent travellers, the first time that the award has gone to an airport lounge outside the Americas.
“For us these awards and the customer feedback behind the polls are proof that our passengers truly value our service and the efforts of our staff. We aim to continually surpass our customers‟ expectations,” he said.
In Asian-European traffic, Finnair provides the shortest, most environmentally sustainable and most comfortable connections to major Asian centres from those European cities that do not themselves have direct flight connections to Asia. Finnair will also be adding to its Asian destination selection, as well as its network of European connections, in the future.
A total of 18.8 million air travellers from over 100 countries took part in the Skytrax World Airline Survey, assessing over 200 airlines according to 38 different criteria, including check-in, seat comfort, passenger cabin cleanliness and service. Now in its 12th year, the survey is recognised as a benchmark for quality in the world of aviation.
