Two new battery-related fires involving the Swedish-made Volvo Cars EX30 electric SUV have prompted Thailand’s consumer watchdog to consider civil action against Volvo Thailand and its dealers.
The move follows an earlier global recall announced by Volvo in February, when the company said more than 40,000 EX30 vehicles would need battery module replacements due to a defect that could cause overheating and fires. Reuters now reports the recall has been reduced to 37,802 vehicles.
Thailand’s consumer protection agency said it is seeking refunds plus interest for 45 complainants. Officials confirmed the complaints would be escalated to an internal committee, which could open the way for civil legal action.
The Swedish automaker has faced growing frustration from customers over delays in replacement parts. Since December, Volvo has advised EX30 owners in several countries, including Thailand, Britain and Australia, to limit charging to 70 percent as a temporary safety measure.
Volvo said repair work in Thailand is expected to begin on 23 May. However, repair timelines differ globally, with some customers reportedly being told replacement batteries may not arrive until late 2026.
Chief Commercial Officer Erik Severinson acknowledged customer frustration, saying Volvo was working “as fast as we can” to deliver new battery modules to workshops and retailers.
